Golden Crown · Service
Nothing we repair ever leaves the building.
[One sentence, 18 to 30 words. Most shops on Wabash post repairs out to a trade bench. Say plainly that yours does not, and what that means for the customer.]
Bring a piece in
Video slot — work in progress, not product. 10 to 16 seconds, silent, no cuts
Ask them for [a polishing wheel throwing light] · [a prong being re-tipped under the torch] · [an ultrasonic bath]
Our bench
The bench is downstairs, not in another state.
[Three or four sentences. Who is at the bench, how long they have been doing it, and what it means that your ring never goes in an envelope. If the jeweler has a name the customers know, use it here.]
[One more paragraph if there is more to say — otherwise delete this line.]
- Done where
- On the premises
- Quoted
- At the counter, free
- Most repairs
- [Within a week]
- While it is here
- [Insured to $X]
While you wait
Four things we can do before you leave.
[One line — walk in, sit down, it is done before your parking runs out.]
Cleaning and polish
[With our compliments]
Watch battery
From $[00]
Simple sizing
From $[00]
Insurance appraisal
[Same day]
What we do
Everything a jeweler's bench is for.
Starting figures only. Every piece is quoted properly at the counter once it has been looked at under the loupe.
Rings
Stones
Chains, clasps and pearls
Finishing
Watches
Appraisal
How it works
Three steps, no appointment.
Bring it in
[Walk-in hours, whether they need to call ahead for anything, and where to find B1.]
We quote at the counter
[The piece goes under the loupe while they wait. The quote is free and in writing, and nothing starts until they say so.]
Collect
[How they are told it is ready — telephone, text, email — and how long you hold a finished piece.]
[the piece as it came in] Before
[the same piece, finished] After
Restoration
Pieces that were given up on.
[Two or three sentences on antique and heirloom restoration — what you take on, what you will not, and the one piece you are proudest of bringing back.]
[If there is a story attached to the before-and-after above, tell it in one line. Stories are what people forward to their sister.]
Ask about a restorationQuestions
The ones people ask at the counter.
[The answer is almost certainly yes — say it warmly. Note any exceptions, such as branded pieces under warranty.]
[Why a figure cannot be given over the telephone, that the quote at the counter is free, and that nothing begins until they agree to it.]
[What cover the shop carries, up to what value, and what the receipt they are given records.]
[Whether you accept mail-in work, how it should be sent and insured, and who pays the return postage. Delete this question if the answer is no.]
[Batteries and bands in-house, and whether movements go to a watchmaker. Be straight about it — sending a movement out is normal and nobody minds being told.]
[That you will say so rather than take the money, and what the alternatives are — remaking, resetting the stones, or leaving it as it is.]
Bring it in
No appointment. Just come down to B1.
[Two lines. What to bring, and that the quote costs nothing.]
Telephone the shop
Working document — not part of the site
Every blank on the Service page.
Separate from the other two lists. Most of this is a single session at the counter with whoever runs the bench.
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